1. Who We Are
MyMLM is a Kenya-first local marketplace platform designed to connect buyers, sellers, and riders during a controlled pilot and future commercial rollout. The platform may be operated by MyMLM or the legal business entity responsible for MyMLM services.
For privacy requests, account deletion, or data questions, contact us at privacy@mymlm.co.ke.
2. Apps and Services Covered
This Privacy Policy applies to:
- MyMLM Buyer App — for browsing products, placing orders, managing profile information, referrals, points, and perks.
- MyMLM Seller App — for seller onboarding, business profile management, product listings, order handling, KYC/compliance review, promotions, coupons, referrals, points, and perks.
- MyMLM Rider App — for rider onboarding, delivery assignment, delivery status updates, profile management, referrals, points, and perks.
- MyMLM Admin Portal — for platform administration, review workflows, verification, support, reports, and operational control.
- MyMLM websites and landing pages — including public interest forms, contact forms, policy pages, and account deletion request pages.
3. Google Play Data Safety Summary
MyMLM may collect and process account information, contact information, business profile information, order information, referral activity, approximate delivery or service area information, device and app usage information, uploaded images or documents, and verification information where required for seller or rider approval.
We use this data to create and manage accounts, process marketplace orders, verify sellers and riders, operate referrals and non-cash points or perks, improve app reliability, prevent fraud, provide customer support, and comply with legal, safety, platform, and operational obligations.
We do not sell personal data. We may share limited data with service providers, hosting providers, delivery participants, payment verification providers, support providers, legal or regulatory authorities, and marketplace participants where necessary to operate the service.
| Data Category | Examples | Main Purpose |
|---|---|---|
| Personal information | Name, phone number, email address, profile details | Account creation, login, support, order communication, and platform safety |
| Business and verification data | Seller business name, business type, KYC details, rider verification details, uploaded documents where applicable | Seller/rider review, compliance, fraud prevention, and platform trust |
| Order and marketplace data | Products viewed, cart, orders, order status, delivery information, seller/rider assignment details | Order fulfilment, support, marketplace operations, and dispute handling |
| Referral, points, perks, and promotion data | Referral codes, referral activity, points earned, perk claims, seller promotions, coupon redemptions | Operating pilot referral and rewards features, abuse prevention, and reporting |
| Location or service area data | Delivery address, selected area, rider delivery-related location where enabled | Local marketplace matching, order delivery, rider assignment, and support |
| Device, app activity, and diagnostics | Login activity, app actions, device information, crash or error logs where enabled | Security, reliability, troubleshooting, and app improvement |
4. Information We Collect
4.1 Account and Contact Information
We may collect your name, phone number, email address, password or authentication details, user role, profile information, and support communication details.
4.2 Buyer Information
For buyers, we may collect browsing activity, cart details, order details, delivery or service area information, referral code usage, points and perks activity, profile preferences, and support requests.
4.3 Seller Information
For sellers, we may collect business profile details, seller category, product listings, product images, prices, stock information, order activity, seller promotion requests, coupon information, KYC/compliance information, and seller support communications.
4.4 Rider Information
For riders, we may collect profile details, rider type, availability or assignment information, delivery status updates, delivery-related location or service area data where enabled, referral activity, points/perks activity, and support communications.
4.5 Admin and Operational Information
Admin users may access or process operational records such as approval status, verification notes, reports, support tickets, fraud-prevention notes, manual payment verification records, and platform activity logs.
4.6 Device, Usage, and Technical Information
We may collect technical information such as device type, operating system, app version, IP address, login timestamps, browser or app diagnostics, crash logs, error logs, and security events.
5. App Permissions Used by MyMLM Apps
MyMLM apps may request device permissions only when needed for a relevant feature. Depending on the app and feature, permissions may include:
- Internet access — required for login, browsing, orders, seller/rider workflows, and syncing with MyMLM servers.
- Camera or photo picker — used when sellers upload product images or when sellers/riders upload verification documents or profile images.
- Notifications — used for order updates, delivery updates, account alerts, support messages, and important platform notices.
- Location — used only where delivery, rider assignment, service-area matching, or user-selected delivery location features are enabled.
- Files or media access — used only where document or image upload is required by a user-facing feature.
We do not request sensitive permissions for unrelated purposes. If a permission is not needed for a feature, you may be able to continue using other parts of the app without enabling it.
6. How We Use Information
We use collected information to:
- Create, authenticate, and manage user accounts.
- Operate buyer, seller, rider, and admin workflows.
- Process orders, deliveries, cancellations, support requests, and dispute checks.
- Verify sellers and riders before approval or activation.
- Manage referrals, points, perks, seller promotions, and coupon redemptions.
- Perform manual payment verification during the pilot or where required.
- Improve app quality, security, performance, reliability, and user experience.
- Detect abuse, fraud, suspicious activity, policy violations, or unauthorized access.
- Send service-related messages, alerts, notices, and support responses.
- Comply with legal, accounting, tax, regulatory, platform, or safety obligations.
8. Payments and Manual Verification
During pilot or controlled rollout phases, MyMLM may use manual payment verification for seller promotions, platform-related charges, or other approved services. We may collect transaction references, payment confirmation details, plan selections, promotion requests, approval status, and related support notes.
MyMLM does not claim that all payments are automatically processed, instantly settled, insured, or fully integrated with a payment gateway unless such feature is expressly released and disclosed in the relevant app or service.
9. KYC, Compliance, and Verification
Sellers and riders may be asked to provide verification information before approval or activation. This may include identity, business, service eligibility, contact, or supporting document information.
Verification information is used for trust, safety, fraud prevention, pilot control, platform compliance, and operational review. Access to this information is restricted to authorized personnel and service providers who need it for these purposes.
10. Children’s Privacy
MyMLM is not intended for children. Users should be old enough to lawfully create an account, place orders, operate as sellers, or work as riders in their location. We do not knowingly collect personal data from children for account-based marketplace use.
If you believe a child has provided personal information to MyMLM, contact us at privacy@mymlm.co.ke so we can review and take appropriate action.
11. Data Security
We use reasonable technical and organizational safeguards to protect personal data, including access controls, authentication, server-side protections, limited admin access, and operational monitoring.
No digital system is completely risk-free. Users are responsible for keeping passwords and login credentials secure and for notifying us if they suspect unauthorized account access.
12. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account operation, order records, verification records, support, fraud prevention, dispute resolution, accounting, tax, legal, regulatory, and platform compliance obligations.
When data is no longer needed, we may delete, anonymize, aggregate, or securely archive it according to operational and legal requirements.
13. Account and Data Deletion
If you create a MyMLM account, you may request deletion of your account and associated personal data from within the relevant MyMLM app where the feature is available, or by using our public account deletion request page:
Account deletion URL: https://privacy.mymlm.co.ke/delete-account
You may also email privacy@mymlm.co.ke with the subject line Account Deletion Request. Please include the phone number or email address linked to your MyMLM account so we can identify the account safely.
When you request deletion, we will delete or de-identify account data where reasonably possible. We may retain limited records where required for legal, tax, accounting, fraud prevention, security, dispute resolution, delivery record, or compliance reasons.
Some data may remain in backups or logs for a limited period before being deleted through normal retention cycles.
14. Your Privacy Choices and Rights
Depending on your location and applicable law, you may request to access, correct, update, restrict, object to, export, or delete certain personal data.
To make a privacy request, contact privacy@mymlm.co.ke. We may need to verify your identity before acting on certain requests.
15. Third-Party Services
MyMLM may use third-party infrastructure or service providers for hosting, storage, email, SMS, analytics, diagnostics, maps, app distribution, crash reporting, support, or payment verification. These providers may process limited data according to their own privacy terms and our operational requirements.
If we introduce new third-party services that materially change how user data is collected, used, or shared, we will update this Privacy Policy or provide appropriate notice.
16. Data Transfers
MyMLM may use cloud, hosting, or service providers located in Kenya or other countries. Where data is processed outside your country, we take reasonable steps to protect it according to this Privacy Policy and applicable data protection requirements.
17. Pilot and Controlled Rollout Notice
During pilot stages, some MyMLM features may be limited, manually reviewed, or available only to selected users, sellers, riders, testers, or administrators. Pilot data may be used to test reliability, improve workflows, identify bugs, validate marketplace operations, and prepare for wider rollout.
Pilot participation does not guarantee approval, earnings, instant payments, insured orders, public marketplace availability, or permanent access to every feature.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of MyMLM after changes means you accept the updated policy, where permitted by law.
19. Contact Us
For privacy questions, account deletion, correction requests, or data-related concerns, contact:
Email: privacy@mymlm.co.ke
Website: https://privacy.mymlm.co.ke/
Platform: MyMLM Buyer App, Seller App, Rider App, Admin Portal, and website
If a separate legal company name, postal address, or data protection officer is appointed, this page should be updated to include those details.